Sloppy service from your consultant at Jabulani Mall!

On 30Aug 2018 I visited the Dstv Jabulani Mall branch to enquire about the Explorer 2 decoder, because I wanted it for extra view. As I'm about to leave the store Tebogo tells me I can bring my old PVR decoder and they'll swap it with 2 new HD decoders for free, I asked him "what's the catch?", because this sounded too good to be true. He tells me there is no catch as they're trying to do away with the older decoders.

Today, 04Sep2018 I take a day off from work to finalise what myself and Tebogo spoke about the previous week, I get to the store wait in-line and tell him I'm here to do the exchange for the decoder. Tebogo tells me that the exchange is possible however i need to pay R650 for both the decoders as my decoder is not insured.

Why do I have to pay so much for something I was told would be free of charge? What also ****es me off is his sloppy response of "there's nothing i can do". Your consultants don't even wear name badges, not even sure he gave me the correct name.

May i please get a way forward with this nightmare as I've already purchased an Explorer decoder and can't install it until I get a secondary decoder for extra view.