SKYE TV WYNBERG ARE USELESS

I took my dstv explora in a few weeks back because my hardrive was faulty and I could no longer record or watch catch up or box office. I could only view what was playing at that moment.(still am BTW) the consultant told me I have a waiting period on my insurance I should come back after June 6th. Now I was fine with that as I understand insurance and waiting periods. On that same day I took my dstv HD extra view decoder as it showed my smart card is faulty. The consultant assured me it's not my smart card its the decoder that the problem. I then bought a refurbished one(I have my slip) . I left with the refurbished decoder and old smart card. He told me that there's technical issues and that his struggling to send a signal through, but when I get home I should plug it in he will continuously send a signal from the store. Got home decoder never went on and I couldn't view a thing. Because I work remotely and we are facing a pandemic right now I couldn't take my decoder back immediately. Today i decided I'm sorting this out and I'm getting up early to be the first in line as my shift only starts at 10 today. Upon arrival the consultant never greeted. I explained my problems. He tried to reset my decoders, nothing worked. Told me that they cannot replace my explora as they don't have stock. (mind you I've waited for weeks and months to get a new docoder also I've been at the store before and they told me to come back after June 6th) he called one branch in blueroute and they said they only have one they can't keep it aside. Told me I need to go to n1 city to get a new 1. Then with my HD decoder he changed my smart card and told me again that they have no signal. Imagine my dissapointment. Told me to take that 1 to n1 city aswell. I told him so my HD decoder never had issues. It's was the smart card all along but they convinced me it was my decoder(I wasted R290.00 and all along it was my smart card). I couldn't even say anything for the terrible and pathetic service her gave me and none of my problems were solved. As I packed up my decoders he turned to his colleague and asked "where's the doom". Yes my decoder has a few ****roaches in but he could've waited till I had left to talk about it infront of his colleagues and other customers(everyone has cocroaches) . Ive never felt so humiliated and embarrassed in my life. I came home with both my decoders. No issues solved. I risked my life to leave my house during a pandemic only for the consultant and sky TV wynberg to disregard my problems and tell me to just go to another store. I've been making sure that I pay my dstv and insurance on time every month. To get disrespected like is not fair and it's highly unprofessional. All four of those consultants needs customer service training as none of them have a smile on their faces. It's like you're the consultant and they're the customers. You have to speak nice and be nice to be helped properly. Whilst I was in the store another consultant shouted to a customer that his account is suspended. I mean really now. So now I'm back at home with the same damn problems, paying for something I can't use properly. And if I don't pay I get disconnected. I'm so angry and upset I feel like throwing this decider on the floor. How do you humiliate and deliver such poor service. I live in the southern suburbs and I have to take a day off from my job to go the northern suburbs to get my query resolved. How professional dstv. I cannot express in words how gutted and humiliated I feel. I risked ed my life during a pandemic to get my issues resolved. But hey why should you help me. I'm just another customer whom pays R1500 per month for nonsense!