DP
David P
1 reviews | Active since Sept 2011
23 Nov 2021, 08:54
Simply ***********.
Simply ***********. Cannot resolve constant issue, always justified by saying I must get a technician out as it is a faulty installation (by their accredited installers) only for them to say there is nothing wrong with installation and I have to pay them regardless. Then told by call centre that I need a new decoder. I purchase one and same problem. To top it off its around 20 - 30mins per phone call.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Nov 2021, 09:07Hi David Pereira,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Nov 2021, 09:07
Official
Hi David Pereira,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DP
David P's updateReviewer Update
25 Nov 2021, 17:55I receive a call, not very courteous I might add. Caller tells me my new decoder takes a while to adjust to new settings so I will still receive error massages . Really? Then says he will send me an email and if I lose service again I must advise by return Email as someone is monitoring that email address. I'm still waiting for his email and still have the same issue. Pathetic again....
DP
David P's update25 Nov 2021, 17:55
Reviewer Update
I receive a call, not very courteous I might add. Caller tells me my new decoder takes a while to adjust to new settings so I will still receive error massages . Really? Then says he will send me an email and if I lose service again I must advise by return Email as someone is monitoring that email address. I'm still waiting for his email and still have the same issue. Pathetic again....