MS
Mxolisi S
1 reviews | Active since Jan 2017
22 Jan 2020, 12:01
Simple Installation
Dish and decoder was delivered last year and I was told I would be called to arrange installation date as I got the decoder on a price lock so it includes free installation. No call or any notification or activation of any services. When I call DSTV I get given an installer number that tells me to call DSTV. Upon calling again the agent hung up on me. So can you please advise what I must do since the agents don't help
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Jan 2020, 16:49Hi F-Eazy Sishi,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Jan 2020, 16:49
Official
Hi F-Eazy Sishi,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Jan 2020, 18:08Hi F-Eazy Sishi,
We sincerely apologise for the current inconvenience that you are experiencing. You need to contact a MultiChoice accredited installer to set up the installation. You will not be charged as the decoder comes with installation. You will need to search for the nearest installer in your area and make arrangements for the installation to be done.
MultiChoice recommends the use of a MultiChoice accredited installer.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We sincerely apologise for the current inconvenience that you are experiencing. You need to contact a MultiChoice accredited installer to set up the installation. You will not be charged as the decoder comes with installation. You will need to search for the nearest installer in your area and make arrangements for the installation to be done.
MultiChoice recommends the use of a MultiChoice accredited installer.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply22 Jan 2020, 18:08
Official
Hi F-Eazy Sishi,
We sincerely apologise for the current inconvenience that you are experiencing. You need to contact a MultiChoice accredited installer to set up the installation. You will not be charged as the decoder comes with installation. You will need to search for the nearest installer in your area and make arrangements for the installation to be done.
MultiChoice recommends the use of a MultiChoice accredited installer.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We sincerely apologise for the current inconvenience that you are experiencing. You need to contact a MultiChoice accredited installer to set up the installation. You will not be charged as the decoder comes with installation. You will need to search for the nearest installer in your area and make arrangements for the installation to be done.
MultiChoice recommends the use of a MultiChoice accredited installer.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
MS
Mxolisi S's updateReviewer Update
22 Jan 2020, 18:45Thank you for your assistance. I eventually got through to Phumelele at the call center who assisted me. SO a very big thank you to Phumelele and yourself
MS
Mxolisi S's update22 Jan 2020, 18:45
Reviewer Update
Thank you for your assistance. I eventually got through to Phumelele at the call center who assisted me. SO a very big thank you to Phumelele and yourself