LS
Lerato S

1 reviews | Active since Mar 2009

09 Jul 2018, 12:20

Signal loss

Can someone at Multichouce tell me why I lose Signal on HD channels every night? I called the installer and my signal strength and quality is good and get close to 100% during the day and I've taken both my explora decoders for testing and they fine. I have premium subscription with xtra view. For the amount I pay I need to have better support and call center can't tell me whats wrong.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jul 2018, 15:19
Official

Dear Lerato,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jul 2018, 12:53
Official

Good day Lerato

Thank you for taking my call today.

As discussed, I have referred your query to our Field Service technical team. You will receive a follow up call from them in this regard.

Once again, thank you for bringing this matter to our attention.

Kind regards

Dinah

Best regards,