1 reviews | Active since Jul 2015
<p>I have had my dstv for about 2 years now with no issues but recently my signal strength keeps dropping from 70% to 0%. This is so bad on some channels that I cannot even watch the show on that channel because it keeps disconnecting and then give me a signal error. My signal quality stays on 1%. It is absolutely ridiculous what I pay every month and then I cannot even use the thing! I bought uncapped wifi this week and if this issue is not fixed I will just cancel my dstv account. I hate paying for bad service, if I pay for something I want to be able to use it..</p>
Dear Juan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Juan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Juan
Thank you for taking the time to contact us.
There could be a technical fault with the decoder or installation.
For a proper feedback in this regard, please have the decoder tested at the nearest DStv Service Centre or agency. Our technical team will check the device and provide you with the relevant feedback.
If there's no fault with the decoder, you will be required to contact an accredited DStv installer to check the installation.
Kind regards
Dinah
Best regards,
Good day Juan
Thank you for taking the time to contact us.
There could be a technical fault with the decoder or installation.
For a proper feedback in this regard, please have the decoder tested at the nearest DStv Service Centre or agency. Our technical team will check the device and provide you with the relevant feedback.
If there's no fault with the decoder, you will be required to contact an accredited DStv installer to check the installation.
Kind regards
Dinah
Best regards,
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