JM
John M
1 reviews | Active since Jun 2018
26 Jun 2018, 13:39
Signal
DSTV South Africa you guys are taking the ****.
I don't understand why I am paying you just under R1000 a month to watch 5 or 6 channels as every other channel tells me it does not work because of faulty installation or weather.
This problem only happens in Winter and mostly at night. Surely it is your job to send out a technician to find out what the fault is. If it was a permanent fault then I would organise my own techniician but no you insist that we spend more money on your ****ty product.
Thanks for ****ing up the world cup for me by the way.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Jun 2018, 14:26Dear John Moir
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Jun 2018, 14:26
Official
Dear John Moir
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jul 2018, 11:00Good day John Moir
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply01 Jul 2018, 11:00
Official
Good day John Moir
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
JM
John M's updateReviewer Update
10 Jul 2018, 10:21Hi Rupert,
Thanks for coming back to me, the smart card number is ***9.
Please feel free to contact me on ***.
JM
John M's update10 Jul 2018, 10:21
Reviewer Update
Hi Rupert,
Thanks for coming back to me, the smart card number is ***9.
Please feel free to contact me on ***.
JM
John M's updateReviewer Update
25 Jul 2018, 18:24So nobody bothered coming back to me anyway
JM
John M's update25 Jul 2018, 18:24
Reviewer Update
So nobody bothered coming back to me anyway