Sifiso doesn't understand how DSTV works

I requested a refund to my account in Jan for an error made by DSTV. By Feb, this was still not processed. I called the contact center again and spoke to Sifiso, who has no clue how the DSTV fees work. He was trying to justify an amount to me that didn't even agree back to the amount I was charged in error by DSTV. He then proceeded to tell me that he works for DSTV and I don't and that he knows how these fees work.<br> <br> I then asked to speak to a manager and he kept me waiting for 20 mins without even updating me on the progress of my call. I then called back, spoke to another agent who helped me within 5 minutes. <br> <br> If DSTV are going to continue to hire people like Sifiso, they are definitely going to lose alot more customers to the other online offerings. They also very quick to take our money but when it comes to refunds, they are more than happy to delay paying them.