Sickening service from Nobuhle/Buhle Magangane

What a time wasting phone call.. So I called this morning because on my self service when I checked my outstanding balance only to find that I’m expected to pay for an old HD decoder including my current Explorer decoder, I spoke to a Nobuhle/Buhle Magangane that was nothing but a waste of my time.

She told me I need to pay for both the old decoder and active decoder as “the quote was already there and it’s unchangeable there’s nothing she can do” and I explain to her that I’ve had this issue before and it was fixed so how am I expected to pay for something I’m not used to.

I asked to speak to a team leader and the sickening part of it all was to get an answer that “ there is no supervisor or team leader that can speak to you” so meaning they know this is the manner they want to speak to paying customers in the name of “ there is no team leader”

What a sickening service with a very lazy consultant