MZ
Michele Z

1 reviews | Active since Feb 2020

18 Jun 2024, 22:46

SICKENING NON EXISTENT SERVICE, RUDE AND INCOMPENENT STAFF AND DSTV NOT WORKING DUE TO THEM NOT CONNECTING DECODERS AS REQUESTED

TERRIBLE TERRIBLE SERVICE Been struggling for a week to connect an extra decoder to our primary decoder, every single time the staff are beyond rude and even shout at us or simply cut the call or just put us on hold without even telling us and keep you haning there not knowing what is going on. we have spent hours on the phone to them and they refuse to listen, they, themselves keep changes the decoders to primay decoder and then suddenly change it back to the other decoder. Or , while we on the phone trying to explain that all we want ii sto connect the xtra view decoder, they cut all our decoders. There are no words to describe their TERRIBLE NON EXISTENT RYDE AND PATHETIC SERVICE, OR SHOULD i SAY LACK OF IT. tHEY WERE QUICK TO CHARGE THE EXTRA R 120-00 IMMEDIATELY AND THATS WHERE IT STOPPED. Is there anone that knows of a technician that can please help or refer us to someone that is willing to help properly, claerly they are, as everywhere else in SA , just sitting there, earning money and not giving a damn hot about clients, they ones that pay their flippin salary, We are at a total loss for words, this is the WORST SERVICE to date we have recieved in this country.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jun 2024, 23:07
Official
Hi  Michele, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team