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Siyambonga X
1 reviews | Active since May 2020
17 May 2020, 10:41
Sickening Disservice to Customers
Since the beginning of this month, my favorite channel has been giving me error E48. Called in several times and all I was told was that it's a "miracle" that one channel isn't working or that I should wait a few days. Took my decoder to an agency and was told I should get an installer to come fix it for me, mind you installers charger R500. Now more channels are doing the same thing, no help from DsTV yet I pay all the time, I'm disappointed and sickened by their service delivery. I've resorted to canceling my subscription. Paying for channels I cannot even watch. I would rate it negatively if I could.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 May 2020, 11:02Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 May 2020, 11:02
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Siyambonga X's updateReviewer Update
17 May 2020, 11:51It is outrageous that I have to pay this installer instead of having you dispatch a technician to come look at it. The channels went off themselves. Thank you for eloquently saying "we won't help you".
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Siyambonga X's update17 May 2020, 11:51
Reviewer Update
It is outrageous that I have to pay this installer instead of having you dispatch a technician to come look at it. The channels went off themselves. Thank you for eloquently saying "we won't help you".