Sick!!!! Useless!!

I have not been able to watch my Dstv app, when I did a price lock, they De registered my old decoder but never registered my app to the new decoder, after being on a phone call with Luke on Saturday for 25 minutes, he said he would call me back, well he never did, I then spoke to a another lady who had me on hold for 18 minutes to speak to her team lead but never came back to the phone, I then spoke to Tevin who said I should De link my account and link my account to my new package, it then got a error and said I should try again, he said it's normal and I should try again in 10 minutes, he then told me if I want to phone back if it doesn't work, I can ask for him and they will transfer me to him, after trying that for the next 2 hours, still nothing, I then spoke to a man named Xolani who said they can't help me I should do a live chat as they can't do anything on their side and they can't transfer calls which is weird because the guy who I spoke to before Tevin transfered me to Tevin, please let's all bear in mind that you still have not got my debit order amount right and debit me for R1200 after getting a price lock for 899!!!!