Hellopeter
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SB
Steph B

1 reviews | Active since Aug 2016

08 Aug 2017, 10:01

Sick & Tired

<p>So after all the reviews on HelloPeter nothing has been done to my account. </p> <p>Another debit order went off of my account for R 4151.74 and now not only do i have to pay for another return debit but this means that for the rest of the month i have no money. </p> <p> </p> <p>After multiple calls from DSTV and emails sent about a recon on this account i have rep**** with a lenghty email where i had to do a recon myself and no reply after that. DSTV continues to disconnect me aswell. </p> <p>I am seriously now fed up with this. </p> <p> </p> <p>I WANT AN ANSWER, I WANT TO MEET WITH A PERSON THAT IS IN CHARGE. </p> <p> </p> <p>I will continue to post on HelloPeter</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2017, 10:21
Official

Dear Steph

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2017, 10:41
Official

Good day Steph

We apologise for your inconvenience.

Please be assured that you will be contacted with the feedback.

Thank you for taking the time and bring this matter to our attention.

Kind regards

Dinah

Best regards,

SB
Steph B's update10 Aug 2017, 11:26
Reviewer Update

strange how i always get this reply and nothing gets done.

Yes i take time out of my busy day to follow up and also to advise what is going on but there has been no resolve.

Does anyone at DSTV want to assist? If no one wants to assist please let me know.

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2017, 11:56
Official

Good day Steph

I could not get hold of you today but could not reach you.

Please accept my apology for the delayed response.

This was a follow up to check if contact has been made with you as previously communicated.

Our records show that the service is still reconnected and the query is still pending from the Price Lock finance team.

Kind regards

Dinah

Best regards,

SB
Steph B's update17 Aug 2017, 12:45
Reviewer Update
Good day This was the reply from Sandile, Apologies for the delayed response, kindly note there's currently a system issue that we're working on, when the system disconnects services, upon re connection it bills pro-rata. It's currently a bit difficult for me to fix the matter first hand, I do apologies for the inconvenience but I will keep you updated and should the account disconnect, please send me an email to reconnect. Regards Sandile"