DB
Delene B

1 reviews | Active since Jan 2015

26 Jul 2015, 14:26

SICK SICK SICK SICK OF BOX OFFICE NON FUNCTION!!!!

MY FREAKING BOXOFFICE DOES NOT NOT WORK!!! I AM SO SICK OF THIS SAME ISSUE! IT IS THE 2ND MONTH I AM WAITING FOR A REFUND OF 2 MOVIES I HIRED, THEY NEVER NEVER CAME THROUGH BUT GUESS WHAT!!!??? MY ACCOUNT WAS DEBITED FOR THE 2 MOVIES, IT WAS 'ESCALATED' TO BOXOFFICE BUT I GUESS NO ONE CARES THAT I SPENT MONEY FOR NOTHING!!!!! NOW I HAVE TO PAY WITH MY CREDIT CARD WHICH I HAVE BEEN BATTLING TO DO SINCE 1PM..BECAUSE I STILL HAVENT BEEN REIMBURSED FOR THE 2 MOVIES. MY KIDS ARE WAITING AND LOOKING AT ME WAITING FOR THIS FREAKIN POP UP WHICH NEVER COMES UP!!! I AM TRULY SICK AND TIRED!!!!! WHAT THE **** DO I DO NOW!!!?????? I WOULD CERTAINLY CANCEL THIS USELESS SERVICE ENTIRELY BUT WE ARE HELD HOSTAGE TO THIS STUPID SERVICE BECAUSE OF THE KIDS!!! PLS CALL ME TODAY!!! ***

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jul 2015, 10:55
Official
Hello ShonelleDelene01,

We tried to contact you today but we could not reach you.

We have reviewed your complaint and feel that we owe you our deepest apology for the inconvenience caused. At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.

We have forwarded a detailed response to your personal email address regarding your BoxOffice account.

Thank you for taking the time to contact us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah