Sick of your service

I am so please with the disgusting service from your company. I pay my account diligently every month without fail and I have been a customer for more that 4 years for the premium package however I need to put if with this service. You will quickly suspend my services if I don’t pay however you will not refund me for not being able to use your services. I cannot watch Showmax, I cannot watch catchup or pause, rewind or watch my own recordings due to a E102-29 error code. I’ve tried your WhatsApp where I am forced to engage with a “bot” that does not seem to know it’s **** from its elbow. I call your call center for help and have been cut of twice after holding on for half an hour and guess what, the clock struck 8 and low and behold no one is available to take my call. This is not the first time that I have been experiencing issues. Previously I could not access any viewing on catchup because “this service is not available in this country “. Can you please arrange for one of your very few competent staff to call me to resolve my problem?