dP
deon P

1 reviews | Active since Aug 2013

27 Mar 2017, 20:03

sick and tired of poor service

<p>dstv is the worst service provider in Sa. every time when you call you dont get help or have to wait 20 minutes on the phone before someone answers and then still you dont get help. tonight i called and a very rude lady droped the phone in my ear after i told her my problem. ive got a brand new explora 2 but cant delete failed recordings. i told her that there is no options to delete then she dropped the line. i am so tired of the poor service of dstv and wish that there will be another service provider offering the same service. dstv is almost R1000 pm but the service is not even worth R5</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Mar 2017, 08:23
Official

Dear Deon

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Mar 2017, 15:32
Official

Good day Deon

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We have tried to contact you to assist with your Technical problem without any success.

Please reboot your decoder by press and holding the power button on your Explora remote. Allow the decoder to complete the reboot and try deleting the recoding in question.

Should this not help please have your decoder tested ant your nearest MultiChoice Agencies or Branch.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert