HK
Hermie K
1 reviews | Active since Oct 2013
23 Jun 2015, 19:50
Sick and tired of MULTICHOICE
I have been a customer of DSTV since 1 March 2012.<br> Customer Number is ***0. Since May we could not rent a movie from Boxoffice successfully via sms without needing to call Multichoice and have them rent it for me. On 19 April 2015 when we tried to rent a movie we got a sms that said the following
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Jun 2015, 10:06Hello hermiekruger1979,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
We currently investigating your concerns regarding the cancellation of service and the amount billed on your account.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
We currently investigating your concerns regarding the cancellation of service and the amount billed on your account.
Regards
Rupert
DStv (MultiChoice)'s reply25 Jun 2015, 10:06
Official
Hello hermiekruger1979,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
We currently investigating your concerns regarding the cancellation of service and the amount billed on your account.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
We currently investigating your concerns regarding the cancellation of service and the amount billed on your account.
Regards
Rupert