Sick and tired of Explora rebooting

Item: DStv (MultiChoice)
Rating: 2
Author: Carel C

I am sick and tired of my Explora that reboots every 5 mins. My installation is 100% but it keeps on rebooting. I took my decoder in to the Bethlehem branch but all they did was reset it to factory settings and tested it for a while and gave it back to me. I googled the problem and most says that it is the decoder that is faulty and that it need to be swopped out. How can I get the agent to realise this and replace the decoder?

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Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Apr 2016, 15:19

Hello CarelC,

We tried to contact you today but could not reach you.

Please accept our apology for the delayed response and the inconvenience caused in this regard.

We have forwarded an email to your personal email address where you can respond with the required information.

Thank you for taking your time to contact us.

Should you require any further assistance, please don't hesitate to contact us.

Please use one of the communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply04 Apr 2016, 15:19

Official