Sick and Tired of DSTV accounts department!

I am absolutely sick and tired of Multi choice dstv's incompetence! Ever since I switched over to the explora in January the account has been a complete and utter mess! Not one month has gone by without an accounts problem! They switch off our package anytime during the month for "non payment" yet they debit every month on the 1st day! They debit irregular amounts , this month on 01 May there was no debit at all ! We asked them they said we have a credit! One month they debit R300+ the next they debit R600 for a package of R515..what the hell! Last night we checked our account and there was no debit from them , and no overdue amounts , this morning the package is switched off due to non payment , now I must explain to a screaming 1 year old why she cant watch flippen Barney! I've had it with them and then they just apologize for the inconvenience but I must pay re-connection fees Im sick and tired of this! Weve been to the Multichoice offices in N1 city , weve been corresponding with the agents on the Facebook page and no one can sort this nonsense out!