SICK AND TIRED OF DSTV

Good Day im struggling since 27 December 2019 to get my refund back from DSTV multichoice which is 4655.00 which I wrongly transfered from my bankings app. I called them everyday since that time and everytime a agent tell me to email them proof of payment and proof of ID copy which I sent them numerous times since last week I spent more than 300 rand of airtime trying to communicate with them this morning a agent tell me that she will transfer the money to my bank account now since that time, I call them again after an hour a agent with the name of Sandile told me I must go into a walk-in center because the id copy I email them must be scanned and emailed,and I do that I called them again another agent tell me I must wait until the finance department called me and they never called me .im sick and tried because Everytime somebody gave me a another different story what must I do now because that money is my childrens school uniform money...