Sick and tired of being **********

I phoned in today to find out if my query have been solved from being over charged last month no luck accounts department not available apparently I've phoned in last month to down grade to my previous package it was done with extra cost...I'm suppose to pay R265 this month I was told the system accidentally connected a pvr I don't even know how that works and no payment was received for October but I've send in my bank statements because I was over charged I'm so sick of this *********** staff each person tells you something different team leaders supervisors are never available there is a very few people who knows what's happening there it's such a ******* being charged for service that was disconnected which never happened what the hell is going on this is ********** transactions that's going on my account has never been the same since I did an upgrade