Sick and tired and furious

I'm fed up last year we got lots of problems. We got problems with dstv we called in airtime run out we bought airtime. OVER THE R500 of airtime. The people we talked to them to fix problems know they say we own them money the but us on a new account and I only got 1 account my primary are working the xtra view working my secondary isnt working. The people treat us bad they keep us holding on when airtime finished they never call back so we had to buy again airtime to phone them or they put the phone down in your ears or they disconnect the wrong on we are with dstv from when mnet started till now and the last year we had lots of problem and we are furious frustrated