SICK AND TIRED

Good day

I don't even know where to begin.

I'm really frustrated with the way you guys are handling your queries. I've been told that my query has been escalated to "the price lock department" that was three months back. Every single month the same thing happens, "no response from the price lock department." My services gets cut off every single month and it's the same story every single time. I have to follow up myself for your guys to assist me. It's utterly pathetic how you treat your customers. I've been following the reviews on Facebook and it's not looking good. And I've been complaining on Facebook but still nothings gets done. The last telephone discussion I had with someone helpful was on the 25/08/2019 when I was making a payment. And she promised that she also on her has escalated my query to "the useless price lock department."

Every single time "escalated to the price lock department". Why is it hard to get through this "mysterious department that DO NOT EVEN RESPOND?" I sent emails to "helpdesk" dololo no response. I sent Facebook inbox, it's like txting to a machine that keeps repeating the same stupid things!!!!

I'M VERY DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!