Sick and tired!!!

I app**** for the dstv price lock explora with a premium subscription on 12 Feb. By 27 February I'd received an email stating that all the documents had been received and that all was approved and it would now just need the ad hoc debit order to go off (29 Feb 2016 as per email).Today is the 23 March and I'm still waiting for this to happen. I have called on numerous occasions only to be told by each agent that they are \escalating\" the query to the DPP department and that someone will contact me within 24 hours (this is apparently their turn around time), but nobody ever gets back to me. about 5 phone calls ago I was told that they tried to put through the debit order but there was an error on Multichoice's system...but nobody has been able to rectify this or contact me to tell me why it still hasn't gone through after a month! I am TIRED OF COMPLAINING to agents who can't care less and others that apologise but can do nothing to help me. Let me speak to a person from DPP department! I have a 1 year old boy who hasn't been able to watch a cartoon for 1 &amp