JN
Jason N
1 reviews | Active since Apr 2012
09 Mar 2016, 11:00
SICK AND TIRED!!!!
I AM SICK AND TIRED OF HAVING TO DEAL WITH INCOMPETENCE AND ERRORS MADE BY THE EMPLOYEES OF MULTICHOICE. FIRST MY CONNECTIVITY IS AND ISSUE AND NOW I AM BILLED INCORRECTLY. I SPENT 30 MINUTES ON A CALL - I WAS TOLD I WILL HOLD FOR 2 MINUTES WHICH TURNED INTO 10 MINUTES. WHERE IS THE CUSTOMER SERVICE. THE SAD PART IS THERE IS NO ALTERNATE SERVICE PROVIDER OTHERWISE I WOULD HAVE CHANGED. I HAVE ENTERED INTO A CONTRACT FOR 24 MONTHS WHERE I WILL SPEND ALMOST R22000 YET ALL I HAVE EXPERIENCED IS ATTITUDE AND UNWILLINGNESS FROM YOUR EMPLOYEES. #SICKANDTIRED #DISGRACE #PATHETIC #POORSERVICE #NOSERVICE
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DStv (MultiChoice)'s replyOfficial
12 Mar 2016, 09:12Hello jasonvn ,
Your comments regarding our service are very important to us.
Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. We have requested for the relevant department to get in touch with you for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Your comments regarding our service are very important to us.
Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. We have requested for the relevant department to get in touch with you for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply12 Mar 2016, 09:12
Official
Hello jasonvn ,
Your comments regarding our service are very important to us.
Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. We have requested for the relevant department to get in touch with you for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Your comments regarding our service are very important to us.
Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. We have requested for the relevant department to get in touch with you for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah