Sick and Tied of this!!!!

DSTV,

I have been a subscriber to your company for years now. (EA Muller, ********** 0****5). But lately I must say your services are up to …..!!!! every time I want to rent a movie, I struggle. Does not work with sms, WhatsApp or the email lin****! I always have to phone your contact centre – which by the way is costing me money as the advertised services is not available. I see this as false adverti*****t from my point of view. I even tried to lodge a complaint on your website. What a “laugh” I had, your site does not recognise my email address, but to my surprise speaking to your agent, it is on the system along with my cell number ********** 320. But still I am unable to rent movies unless I phone (again, costing ME money). Again, you can email me to rate your services on my email address but your site indicate that my email address is not recognised.

Everytime your agents cannot give me a valid reason why this is happening but will “escalate” it to the technical department. Do you have a technical department, and if so, why are they not attending to this!!! But worse, evertime I phone, the agent reply, he/she does not see that it was escalated. Now, I wonder why???? To me it seems that you have *********** employees who DOES not care if a customer have a problem. Is this DSTV’s attitude???????

As a paying customer, I think I have a right to services advertised unless you have t’s&c’s for some customers, so if so forward them to me so I can see if I fall under the “we will not help you” group. I have had it with you. I know, cancelling will not affect you but there are other ways to spread the word for your bad services. This is not a thread but a promise.

Get my problems sorted please, I have had enough of this.

E Muller ********** 320