Shut It Down!!!

I logged an enquiry with DSTV almost 2 months ago. No one was capable of assisting me or even knowledgeable about how the service works. After having every Tom, **** and Harry email and call me feedback was that as per the finance team I must contact my bank as the monies wasn't paid into the correct account. Lastweek I get a call on a Saturday evening after 7 from Andile who promises to have my query handled, he sends me an email so that I've got his direct email address. I do the investigation with the third party Ozow myself who confirms that the money was indeed paid to Dstv, this info I forward to Andile and not that I was surprised no feedback from him. Instead I get an email from their recons team to say that the funds have been located no further explanation. I AM NOT HAPPY WITH THIS S SORRY EXCUSE OF AN EMAIL AND WANT YOUR MANAGEMENT TO CONTACT ME WITH A DETAILED EXPLANATION OF WHAT HAPPENED AND WHY NO ONE COULD LOCATE MY FUNDS.