Sh**t service from multichoice

Good day

Its Jermina Banda an irate customer of multichoice?????since Friday 26th Oct 2018 ive been experiencing a problem of not being able to watch the channels i want cause from morning till late around 7pm channels will tell me about "bad weather or connection" when i call customer care i have to listen to their Music using my airtime n consultants will tell me to disconnect white cable n connect again n still same results.. Then they tell me my installation has a problem which i STRONGLY DISAGREE cause if it was connection it was gona give me a problem whole day not on specific times. Right now i lost on my Omnibuses for the whole weekend and yesterday i missed out on Idols while im paying multi choice my F**ken money every month!!!! One of the consultants told me they have technical problems which i dont understand why they not communication if they get such problems as much as they communicate every month reminding us to pay for they SH**T service!!! To my assumption i think multichoice is manipulating the system, cause everyday i get home around 7pm from work maybe they checked who's active during the day and those who are not they make them offline and online on specific time... I need this to be sorted immediately i can't be calling multichoice every month using my airtime while paying them?!