sh*t service
on the 10th of may I app**** for a dstv price lock it was approved the same day I phoned back a week later to find out what was going on the lady told me my decoder would be delivered the Friday there was no communication from dstv that they had not received the relevant documentation I then followed up once again and then was told I need to send a proof of banking and copy of my id which I did still no communication until yesterday when I received a document to say I need to fill in a 3rd party debit order form as I share a bank account with my wife which I have signing power on and now I must wait another 7 to 10 days to receive my decoder this is shocking service from dstv this is unacceptable service from a company such as dstv wake up
Dear Clinton
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Clinton
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Good day Clinton
Thank you for contacting us.
May I apologise for the poor customer experience and the delayed feedback in this regard.
According to our records, the debit order facility has been updated.
In the meantime, I have referred your request to the Price lock team to assist with the delivery of your decoder. Please expect an update directly from them.
Once again, thank you for bringing this matter to our attention. Your feedback is important to us.
Kind regards
Dinah
Good day Clinton
Thank you for contacting us.
May I apologise for the poor customer experience and the delayed feedback in this regard.
According to our records, the debit order facility has been updated.
In the meantime, I have referred your request to the Price lock team to assist with the delivery of your decoder. Please expect an update directly from them.
Once again, thank you for bringing this matter to our attention. Your feedback is important to us.
Kind regards
Dinah