DH
Duane H

1 reviews | Active since Oct 2009

11 Feb 2015, 10:25

Shows what customers mean to Multichoice

I Have been receiving a suspension to non payment error on my screen, I see the debit order did come off on the 1st as always so i phone to find out what is going on, im told there is an error on my billing side and they need to reverse this so i can get back on. no problem i now ask about what they going to do about the billing for the days i have been down, My Reply from them was amazing \ Nothing "its not there problem and they will do nothing about it. I have to say such amazing service from my soon to be history service provider."""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Feb 2015, 11:01
Official
Hello surfco,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.

Regards
Rupert