CS
Caren S
1 reviews | Active since Feb 2012
22 Aug 2024, 12:14
Showmax Unavailable
I was a very happy customer untill en on June 2024. Suddenly I was not able to access Showmax anymore. The message I receive is that I need to Subscribe. When I tried that, the message is that my email address is already linked to my Showmax account. The whole thing is going into a loop and no results. I have tried the Showmax and DSTv Bots, what a joke. They are totally uncapable to assist you. This morning I got through to the Customer Services department and actually spoke to a person. She told me to change my email address, which I did and still - the message is I need to Subscribe. I am so disappointed. I have been a Premuim Customer for 16 years and nobody seems to be able to assist me. Please get your house in order and find someone that actually knows what is going on to assist me.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Aug 2024, 12:36Hi Caren Swartz,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Aug 2024, 12:36
Official
Hi Caren Swartz,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Aug 2024, 16:16Hi Caren,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****12 with a *** and could not get hold of you.
Please note that you may need to relink your Showmax to your DStv account by following the below steps.:
Should the matter persist, please email us at ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****12 with a *** and could not get hold of you.
Please note that you may need to relink your Showmax to your DStv account by following the below steps.:
- Log into your profile here at www.dstv.com.
- Select MyDStv.
- Click on 'My Products'
- Click Link on the Showmax banner.
- Accept the quotation.
- Click “Finish Showmax setup” to proceed.
Should the matter persist, please email us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Aug 2024, 16:16
Official
Hi Caren,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****12 with a *** and could not get hold of you.
Please note that you may need to relink your Showmax to your DStv account by following the below steps.:
Should the matter persist, please email us at ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****12 with a *** and could not get hold of you.
Please note that you may need to relink your Showmax to your DStv account by following the below steps.:
- Log into your profile here at www.dstv.com.
- Select MyDStv.
- Click on 'My Products'
- Click Link on the Showmax banner.
- Accept the quotation.
- Click “Finish Showmax setup” to proceed.
Should the matter persist, please email us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,