Showmax Subscription Not Deducted From Premium Account, Bad Service

Somewhere around August/ September of 2019, I contacted the DSTV customer care services, I could see on the DSTV app that the Showmax subscription was not deducted from my account. I wanted to cancel the Showmax subscription completely, because I don't use it at all. The consultant ensured me that it wasn't a problem, and that the Showman subscription will be deducted. Fast forward to December 2019. My account has now been suspended and the Showmax subscription have not been deducted for 3 months. I have a premium account, I have always had a premium account. The Showmax subscription is suppose to be free on a premium account. I always pay my account faithfully every month. I phoned the call center on the 22nd of December 2019 at around 13h00, and spoke to Sisapo. She kept on repeating that I have to pay the outstanding amount of R347.50, or the services will not be reconnected, despite acknowledging the fact that she could see that the Showmax subscription was not deducted from my account. What is the point of having a customer care service number, if they are too *********** to do anything about general account problems? My service is still disconnected, while I have not done anything wrong. I have to suffer the inconvenience of your incompetence, when I already tried to address this problem months in advance. I don't even use the Showmax subscription.