1 reviews | Active since May 2016

28 Oct 2020, 11:31

Showmax ****

I paid for a special offered in an advert and then discovered that showmax is not compatible with my streaming device. Therefore completely useless to me. No where in their advert does it warn that your device may not be compatible with their platform. They take your money and when you discover that you just paid for a service that you cannot enjoy, they will tell you that you should have read their FAQ's first and that they do not offer refunds....thank you! First of all, their FAQ's do not clearly state which Android devices are incompatible. In fact it just notes that your Android should be running 4.4.0 or higher. My device is running Android 7 and therefore, according to their FAQ, should have no problem with Showmax. But it does. Thus, I was encouraged by their advert, to purchase a service that I cannot view and that they do not refund. Is that not the definition of a ****? If you see a car advertised, buy it and discover it has no engine and the manufacturer responds with we dont offer refunds because you should have read our FAQ...and even the FAQ doesnt clearly state that you'll be getting one without an engine Sorry Multichoice but you have no right under the Consumer Protection act to arbitrarily decide that it is your policy not to offer refunds when you do not produce the goods. I will be reporting this practice to the Consumer Protection Agency and the ***** department at Standard Bank.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2020, 11:54
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team