HS
Henri S
1 reviews | Active since Apr 2021
15 Feb 2024, 18:32
Showmax on DSTV
Shot Multichoice!
Showmax stops working. No warning, no communication, just a message that "Showmax is no longer available on this decoder".
Even the call centre did not know, I get advised they are upgrading, and it will work from Tuesday past.
I phone again today, I get told that Showmax no longer works on my decoder, I have to upgrade.
Nice stuff when you have the lion's share of the market. Do as you please, not necessary to warn any of your customers. Snip and you're off!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Feb 2024, 18:33Hi Henri Steyn,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Feb 2024, 18:33
Official
Hi Henri Steyn,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
HS
Henri S's updateReviewer Update
16 Feb 2024, 18:10Multichoice strikes again!
I cannot access DSTV from my phone. I discovered that the email address on the app is old and needs to be corrected. Yet DSTV have had my new email address for 2 years now!
I phone the contact centre, the consultant cannot understand my problem. After 20 minutes I ask she puts me through to a competent person. I get put on hold for 10 minutes and when she gets back to me, she cannot hear me. I have to drop the call.
While pondering whether I should phone again, surprise surprise they phone me back! Someone sounding way more competent hears my whole problem again, and then puts me on hold. And guess what? The call drops. I am still waiting for them to call back.
By now DSTV should have sent me a rating sms. Nothing yet, so I don't even have the pleasure saying what I think of them!
I cannot access DSTV from my phone. I discovered that the email address on the app is old and needs to be corrected. Yet DSTV have had my new email address for 2 years now!
I phone the contact centre, the consultant cannot understand my problem. After 20 minutes I ask she puts me through to a competent person. I get put on hold for 10 minutes and when she gets back to me, she cannot hear me. I have to drop the call.
While pondering whether I should phone again, surprise surprise they phone me back! Someone sounding way more competent hears my whole problem again, and then puts me on hold. And guess what? The call drops. I am still waiting for them to call back.
By now DSTV should have sent me a rating sms. Nothing yet, so I don't even have the pleasure saying what I think of them!
HS
Henri S's update16 Feb 2024, 18:10
Reviewer Update
Multichoice strikes again!
I cannot access DSTV from my phone. I discovered that the email address on the app is old and needs to be corrected. Yet DSTV have had my new email address for 2 years now!
I phone the contact centre, the consultant cannot understand my problem. After 20 minutes I ask she puts me through to a competent person. I get put on hold for 10 minutes and when she gets back to me, she cannot hear me. I have to drop the call.
While pondering whether I should phone again, surprise surprise they phone me back! Someone sounding way more competent hears my whole problem again, and then puts me on hold. And guess what? The call drops. I am still waiting for them to call back.
By now DSTV should have sent me a rating sms. Nothing yet, so I don't even have the pleasure saying what I think of them!
I cannot access DSTV from my phone. I discovered that the email address on the app is old and needs to be corrected. Yet DSTV have had my new email address for 2 years now!
I phone the contact centre, the consultant cannot understand my problem. After 20 minutes I ask she puts me through to a competent person. I get put on hold for 10 minutes and when she gets back to me, she cannot hear me. I have to drop the call.
While pondering whether I should phone again, surprise surprise they phone me back! Someone sounding way more competent hears my whole problem again, and then puts me on hold. And guess what? The call drops. I am still waiting for them to call back.
By now DSTV should have sent me a rating sms. Nothing yet, so I don't even have the pleasure saying what I think of them!