Showmax NOT included on DSTV Premium

1. DSTV never sends me an account, but since I signed up for Price Lock I check the debit order (R899) monthly; 2. This month DSTV took R109,17 more per debit order and since I am not receiving a monthly statement, I called to inquire about the extra amount; 3. A very impatient consultant said that she had to transfer me to the Showmax department to explain this; no one assisted me and the call was ended.

It is unacceptable for DSTV to claim that on Premium Showmax is included when my account indicates that it is not. I want a refund and a monthly statement send to me in order to get a clear picture of what I am billed for.