Showmax debits Account *******ly

I signed up with Showmax via my Vodacom App around last year April. I was enjoying the service until it started becoming inconsistent and I was not able to login or else it would give me computer error login reports , which will then allow you to send automatic trouble tickets via email to the support Centre. I also engaged their online chat support who would always refer me to Technical support as they could not fix this. Eventually I got fed up and wrote them a email to cancel my subscription as I was paying for services which I could not access. They confirmed via email that my service will be cancelled at end of August 2020 but however i am still being billed. I thought my nightmare was over. They are still deducting monthly premium up to date January 2021. I went to my bank who informed me that they are unable to reverse these premiums. I wrote to Showmax, who then requested my Card details to reimburse me, but since have not received my refund for over 6months. Now I don’t have the App on my phone. I don’t receive the service that I am paying for, and they keep on deducting money from my account. Please be careful when you sign up with Showmax, you may also be ******** out of your hard earned cash.