AW
Andrew W
1 reviews | Active since Jan 2013
02 Sept 2020, 10:59
Showmax Cancelled
Downgraded my DSTV package end of June 2020. Cancelled Showmax as well. Received the cancellation acknowledgement from Showmax. Now suddenly I am subscribed again?? How?? Call DSTV, now I have to go and cancel again!! Really Multichoice, you go and cancel this as you switched it back on.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Sept 2020, 11:05Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Sept 2020, 11:05
Official
Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AW
Andrew W's updateReviewer Update
02 Sept 2020, 11:43Thank you DSTV.
I have tried cancelling, went onto Showmax, they say the account is managed by DSTV. I cannot find on DSTV where to cancel again.
So it's up to you please...
image.png 12.86 KB
I have NOT 'Restarted' my subscription.
I have tried cancelling, went onto Showmax, they say the account is managed by DSTV. I cannot find on DSTV where to cancel again.
So it's up to you please...
image.png 12.86 KB
I have NOT 'Restarted' my subscription.
AW
Andrew W's update02 Sept 2020, 11:43
Reviewer Update
Thank you DSTV.
I have tried cancelling, went onto Showmax, they say the account is managed by DSTV. I cannot find on DSTV where to cancel again.
So it's up to you please...
image.png 12.86 KB
I have NOT 'Restarted' my subscription.
I have tried cancelling, went onto Showmax, they say the account is managed by DSTV. I cannot find on DSTV where to cancel again.
So it's up to you please...
image.png 12.86 KB
I have NOT 'Restarted' my subscription.
AW
Andrew W's updateReviewer Update
08 Sept 2020, 14:19Eventually spoke to somebody at Showmax, confirmed that the subscription was activated again. She then cancelled the subscription for me again. While this was happening, I managed to speak to somebody at DSTV via the inline assist, 'they' also confirmed the cancellation.
Now I get told I owe R42.... Also for Showmax??
How??
Now I get told I owe R42.... Also for Showmax??
How??
AW
Andrew W's update08 Sept 2020, 14:19
Reviewer Update
Eventually spoke to somebody at Showmax, confirmed that the subscription was activated again. She then cancelled the subscription for me again. While this was happening, I managed to speak to somebody at DSTV via the inline assist, 'they' also confirmed the cancellation.
Now I get told I owe R42.... Also for Showmax??
How??
Now I get told I owe R42.... Also for Showmax??
How??