ZS
Zama S
1 reviews | Active since Feb 2015
06 Oct 2020, 10:28
Showmax bogus subscription
For the past few months I was being charged for showmax which I never subscribed to. I realised that my premium was going up drastically and when I enquired I was told about this showmax subscription. I was told I have to log on to my DSTV to cancel the subscription. I've been trying to log in for a week and I always get an errer message.
Attempts to contact multichoice about this have been unsuccessful. This means at the end of this month I will again be charged for a service I don't have and never had.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Oct 2020, 10:57Hi Zama,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2020, 10:57
Official
Hi Zama,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Oct 2020, 21:33Hi Zama,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the ShowMax subscription has been cancelled and all charges incurred have been reversed. There is a credit of R224.06, on your DStv account.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the ShowMax subscription has been cancelled and all charges incurred have been reversed. There is a credit of R224.06, on your DStv account.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply07 Oct 2020, 21:33
Official
Hi Zama,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the ShowMax subscription has been cancelled and all charges incurred have been reversed. There is a credit of R224.06, on your DStv account.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the ShowMax subscription has been cancelled and all charges incurred have been reversed. There is a credit of R224.06, on your DStv account.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,