Showmax billing me but service is canceled

My name is Nelisiwe Hlongwane I am currently having problems with showmax I did an account for 14 days trial and enjoyed it then wanted to subscribe for longer in October I then encountered problems with billing as my account was not playing but money was taken and I couldn't log in then I had to reset my password and I was able to log in, my problem is i wasbbilled twice on the 30th October and on the 1st November I contacted Showmax and was told that I must send proof of the debit and I did was told that an incident was logged and I will be refunded within 7 - 14 days till today I haven't received my money back and instead of getting refunded I got debited again tonight I again contacted showmax but again I was told that the refund will take place 7 -14 working days and the funniest part is the agent then doesn't answer all my questions and says to me a refund will not be not take place for Previous transactions because I was not debited how was I not debited when my bank statement shows it and my incontact shows it but showmax says they didn't debit I have countless conversations with showmax but nothing changes. *** Showmax #INC1972