Showmax

I'm so disappointed in dstv multichoice team I called and went on live chat serveral times with more than 5 consultant concerning showmax subscription as I want it cancelled as I'm not using it and never used it before. All the conaultants from September told me it was cancelled but still they are debiting money from my account for it Every month I been trying to cancel it but they are just playing games with me when I call DStv customer service they say I should download showmax app and when entering the app I get a message saying I don't have an account with them but yet money is taken And then I went online at DStv self service got instructed on how unsubscribe and followed the steps and at the end it said I have unsubscribed from showmax but still this month they debited my money again I'm tired of been taken for a ride by DStv people I want my money back You just can't keep taking my money for service that I'm not using that's not fair at all