Showmax

I phoned in multiple times to have Showmax activated on my account. It was working fine all along, but now needs to be activated. No one in call centre is able to assist. Last agent I spoke to asked me to contact Showmax and cancel my account and then reactivate it. I have never dealt with Showmax and the service was offered to me through DSTV, so why should I now contact Showmax directly? Really bad service and advice received from agent. If this is not resolved soon, I’m cancelling my DSTV account