Showmax and DSTV

I am a DSTV Premuim subscriber. When I tried to access Showmax I got a message that payment is required. I tried to log in to Showmax but forgot my password. I requested to change my password but received no response. I then contacted DSTV and was informed that despite their collaboration with Showmax they couldn't help me! According to DSTV Showmax are relaunching and I have to wait for the relaunch. This is unacceptable.