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Hennie N

1 reviews | Active since May 2016

24 Jan 2024, 15:38

Showmax and *********** agents

I can write a book about this. the short version is that Showmax was always included in my Premium account and was terminated for no reason. As I understand it is still part of DSVT Premium package. I have made numerous attempts to sort his out but every agent tells me a different story. The lastest is that I must sign up for Showmax and once I have one that they will add it to the package and then it will be free. Do I believe this NO because I cancelled my debit order as they add things to your account and NEVER pays you back. When I told her I am not going to do I was told to sign up but under payment options I must choose DSTV account, this option does not exist and even if it exists, I am 100% sure they will add the subscription fee to my DSTV account., Your call center agents have no idea how to solve the problem. After battling for more than half an hour she abruptly asks me whether there is something else she can help me and, in the meantime, try to sell me insurance and other *******. I also see I am not the only one complaining about the missing Showmax. The company reply on this website is also a joke because it is the same for everybody.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2024, 15:50
Official
Hi Hennie Nel, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 

Best regards,

HN
Hennie N's update26 Jan 2024, 10:00
Reviewer Update
Since writing this review I have contacted DSTV every day to sort out the issue. I spent between 30 and 75 min online in the hope of finding a solution. I also knew that as predicted the reply on this website it just meaningless. They never contact you or give you any feedback. This query was handled by a different agent every time and some of them has no clue whatsoever what to do. They don't read your messages and ask you stupid questions. The so-called solution is so obviously wrong, or they tell you to take actions that is not available. So how do you get to watch Showmax that is included in your subscription is an absolute mystery? It has been escalated to wherever nobody knows. It is mind boggling that a company like DSTV that is also so focused on collecting money and even if you complain to sell you more can be so completely dysfunctional in delivery what they promise. IS there anybody out there that knows what is going on, I would like to talk to them. I know the reply is going to be: We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. The truth is there is nobody reading and reacting to these complaints.