1 reviews | Active since Jan 2012
Showmax a Disgrace
Dstv Live Chat and it's consultants/customer consultant a frustrating encounter. I'm a premium subscriber and showmax just buffer from time to time it does not matter whether you are using the mobile app or Explorer. Now the so called live chat agents when you contact them they do not respond immediately as we know what live chat means. Secondly they do cut and paste for troubleshooting the problem. Even if you explain that you are aware of the troubleshooting procedure and you have done it twice in a day they will just ignore and send the same troubleshooting message. Yesterday dstv agent Ipeleng and Joyce responded my live chat and did the cut and paste. In short I don't see value in their service I gather that they do not know what they are doing period. As for Dstv as an organization please have a look at Netflix and its support. That competitor knows what they are doing even their live chat is really live not passive. Not happy with Showmax and Dstv Mobile app
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible service to our subscribers and we take this unfortunate experience very seriously. Feedback like this allows us to improve were have might have dropped the ball.
However, were unable to get hold of you telephonically. We will ensure you are assisted efficiently. Technical trouble shooting steps for ShowMax related issues are the same, and if all trouble shooting has been exhausted then it means the technical problem is influenced by various factors.
Firstly, kindly perform a speed test on www.speedtest.net , click on GO to run the test and wait till the test is complete , then revert to us with a picture/screen shot of the speed test so that we can establish what could be causing the issue you are experiencing.
Also confirm this information:
- Device make and model
- Web browser version (if accessing on the web)
- What is the App Version installed
- Smart TV used or TV boxes used.
We also understand that you are experiencing the same issue on the DStv Explora, so kindly do connectivity checker on the decoder and attach a picture of connectivity checker results.
To do connectivity checker; Please press the Dstv blue button ,Select Help, then Select Tools, and Connectivity checker.
Please gather all this information and screen shots/ pictures and send an email to *** and will revert back to you.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible service to our subscribers and we take this unfortunate experience very seriously. Feedback like this allows us to improve were have might have dropped the ball.
However, were unable to get hold of you telephonically. We will ensure you are assisted efficiently. Technical trouble shooting steps for ShowMax related issues are the same, and if all trouble shooting has been exhausted then it means the technical problem is influenced by various factors.
Firstly, kindly perform a speed test on www.speedtest.net , click on GO to run the test and wait till the test is complete , then revert to us with a picture/screen shot of the speed test so that we can establish what could be causing the issue you are experiencing.
Also confirm this information:
- Device make and model
- Web browser version (if accessing on the web)
- What is the App Version installed
- Smart TV used or TV boxes used.
We also understand that you are experiencing the same issue on the DStv Explora, so kindly do connectivity checker on the decoder and attach a picture of connectivity checker results.
To do connectivity checker; Please press the Dstv blue button ,Select Help, then Select Tools, and Connectivity checker.
Please gather all this information and screen shots/ pictures and send an email to *** and will revert back to you.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,