SHOWMAX

This past Saturday, my Showmax subscription was cancelled without me requesting it. Upon querying this, I was told to go to Self Service and reactivate it again. I couldn't without selecting the option to pay for it. As a Premium Subscriber, Showmax is supposed to be included in my package. The second time I contacted Multichoice, I was told that Showmax is not a part of my package and I must pay for it. The third query I raised was to call then directly and speak to them in person. I was told that I am behind on my payments with an amount of R140 because I am no longer on Pricelock (I have a debit order that goes off at the end of each month. If the subscription amount changes, why don't they just deduct the correct amount???). Secondly, that they received an instruction to cancel my Showmax. Now, why would I cancel Showmax if it is free (included in my package). I NEVER cancelled Showmax.

Can someone please assist as it doesn't seem that I get anywhere in resolving this issue?