WD
Wikus D
1 reviews | Active since Jul 2015
15 Jul 2015, 19:24
showed wrong picture and info on dstv on demand pl
On dstv demand plus the movie of lucky was advertized. After downloading a gig of data, it was not the same lucky movie as the poster and description. Instead of some American winning the lottery it was a movie about an South African boy. I have wasted 1gig of data on a movie wrongly advertized
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DStv (MultiChoice)'s replyOfficial
17 Jul 2015, 11:34Hello wikus59,
Please accept our sincerest apologies for the inconvenience you experienced in this regard.
We have checked the movie in question and found that the correct movie advertised is playing out.
We currently are investigating the concern about the incorrect movie that was downloaded.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the inconvenience you experienced in this regard.
We have checked the movie in question and found that the correct movie advertised is playing out.
We currently are investigating the concern about the incorrect movie that was downloaded.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply17 Jul 2015, 11:34
Official
Hello wikus59,
Please accept our sincerest apologies for the inconvenience you experienced in this regard.
We have checked the movie in question and found that the correct movie advertised is playing out.
We currently are investigating the concern about the incorrect movie that was downloaded.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the inconvenience you experienced in this regard.
We have checked the movie in question and found that the correct movie advertised is playing out.
We currently are investigating the concern about the incorrect movie that was downloaded.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert