Show max cheating me out of a 1 day watching credit. Zanele Msimanga horrible service.

You owe me a 1 day watching credit because I cancelled before the expiry date of the mobile plan. You then have some disgusting marketing technique where you activated my credit when the EPL started without my consent, saying that I must use it now or contact you back for a credit refund.

I then emailed *** disputing wanting to use the 1 day credit and received a response from Itumeleng.

Itumeleng then reversed it for me according to his email. I have proof of this but I never received the credit.

Why are you lying to me?

I then got into contact with this lazy, evasive, unhelpful agent called Zanele Msimanga. I was on a chat with her for very close to 2 hours. She refused to answer my questions, dodged ,dodged my questions, deliberately answered questions I did not ask and wasted my time for me to leave the chat. IT IS LIKE SHE HAS NO BRAIN or HATES CUSTOMERS. This is a good example of why DSTV,Multi choice and SHOWMAX is going down the drain. Netflix and Disney+ gives better service. Zanele has poor service and is a reflection of Mutlichoice and Showmax.

I wanted to activate this one day credit as per the below reference promise and there seems to be some misunderstanding with what would be reactivated on the website. It then charged me R349, all I wanted was to use my credit, Zanele is a bad employee, who can’t offer anything. She wouldn’t offer me a reference, escalate to her superior, give me the CEO’s name, just a ****** name! She keeps me idle for up to 5 minutes and then ends the chat without answering me, a lazy horrible employee representative of a horrible company. This company *****S MONEY FROM CUSTOMERS.

For future employers, don’t hire this person Zanele Msimanga.

I want my credit of 1 day on mobile pro and I want my R349 refund! I have not watched a thing since you charged me. You ******* me into thinking I will get an 1 day credit and instead of giving me my credit, you activated a full month.

Give me my R349 refund and 1 day credit now or I will go to the Ombudsman and social media.