SP
Shelley P
1 reviews | Active since Jul 2012
08 Nov 2020, 12:13
Shoddy Service - Customer Care
Once again Customer Care are completely useless. I asked to speak to a Manager 4 times and I was told he was working from home, so can't do it. He then suggested that I put the phone down, phone back and maybe I can get a Customer Care person who can assist me with my problem. Please can a manager call me - it's the only time I get the assistance I need.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Nov 2020, 13:30Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Nov 2020, 13:30
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SP
Shelley P's updateReviewer Update
10 Nov 2020, 16:33DSTV has still not resolved this issue. Debit order not sorted out and customer service has no idea how to assist. A manager did call, was supposed to call yesterday to confirm all had been sorted, but I didn't hear from her. So, I have now been told that the DSTV will be disconnected in 24 hours if payment has not been made.
SP
Shelley P's update10 Nov 2020, 16:33
Reviewer Update
DSTV has still not resolved this issue. Debit order not sorted out and customer service has no idea how to assist. A manager did call, was supposed to call yesterday to confirm all had been sorted, but I didn't hear from her. So, I have now been told that the DSTV will be disconnected in 24 hours if payment has not been made.