Shoddy Customer Service and delivery

My name is Emily and I have received the worst kind of service from Multichoice, I have a dstv compact subscription as well as the internet service. I have been experiencing the same problem since February and every month nothing is being done the worst is that I was told that the reason my internet is not working at this moment is the backlog they have. I'm paying for a service and I am not receiving it, apparently it's the mode of payment I use that is a problem but this was an available option which works for me. I have been sent from pillar to post since Tuesday and five days in I still have no internet service. Why? I reached out to them again today and I was told to check again tomorrow what is this? Why am I disregarded and discarded like I am receiving these services free? Is the money I spend with my subscription pocket change to Multichoice? Why has this not been attended to? Also why is the data department not contactable? How many escalations need to be done for me to get what I'm paying for?

Can someone get back to me urgently and resolve this as it's affecting my work.

Multichoice this is grossly unfair and completely unacceptable at all levels