ER
Evani R
1 reviews | Active since Jun 2015
15 Jun 2015, 21:03
Shoddy billing at multichoice
Trying to hire a movie for my daughter turned into a nightmare, it's 8:30 on the 15th of June 2015, and I get told my a call center agent that I owe R25 for a movie rental from 2013, she is unable to tell me what movie or why it was never deducted from my normal monthly account, nor why was i never informed on the numerous other occasions I hired movies. Wasted 45mins on the phone only to find out my rental history is even incorrect, ???
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DStv (MultiChoice)'s replyOfficial
16 Jun 2015, 09:14Hello EvaniR,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your box office account and noticed you made payment 15 June 2015, however payment went into your main account we have transferred your payment to your box office account. Please be advised that box office movies rental are now R30.00. With regards to the other R25.00 that you were explained about that amount goes back to 5th April 2014, we credited the amount on your account.
If you are going to rent movies again please be advised to pay the extra R5.00 that was paid short.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your box office account and noticed you made payment 15 June 2015, however payment went into your main account we have transferred your payment to your box office account. Please be advised that box office movies rental are now R30.00. With regards to the other R25.00 that you were explained about that amount goes back to 5th April 2014, we credited the amount on your account.
If you are going to rent movies again please be advised to pay the extra R5.00 that was paid short.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply16 Jun 2015, 09:14
Official
Hello EvaniR,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your box office account and noticed you made payment 15 June 2015, however payment went into your main account we have transferred your payment to your box office account. Please be advised that box office movies rental are now R30.00. With regards to the other R25.00 that you were explained about that amount goes back to 5th April 2014, we credited the amount on your account.
If you are going to rent movies again please be advised to pay the extra R5.00 that was paid short.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your box office account and noticed you made payment 15 June 2015, however payment went into your main account we have transferred your payment to your box office account. Please be advised that box office movies rental are now R30.00. With regards to the other R25.00 that you were explained about that amount goes back to 5th April 2014, we credited the amount on your account.
If you are going to rent movies again please be advised to pay the extra R5.00 that was paid short.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,